FAQs

At Project Deen, our process begins when we receive your image. We create two unique designs based on your input and then send them back to you for approval. Once you've chosen your preferred design, we proceed with crafting the final wood engraving.

The final photo in each of our custom engraving product listings showcases a preview of all available font options.

Our processing time is typically 3-7 days. Once your order is processed, it will be shipped, and you'll receive a confirmation with tracking details.

Every two months, Project Deen launches a new campaign via Launch Good to raise funds for a different charity. A portion of the proceeds from our sales during these campaigns goes directly to the selected charity, allowing us to give back to the community and help those in need.

Custom pieces are non-returnable. However, if you have any issues with your custom order, we are committed to working with you to ensure your satisfaction. For all other items, they can be returned within 30 days of purchase.

Unfortunately, Project Deen does not offer international shipping at this time. We currently ship only within Canada and the U.S.A.

If your photo exceeds 10MB, you can easily reduce its file size using an online file downsizer. We recommend using Adobe's online compression tool: HERE

If your image is in a different format, you can easily convert it to .jpg, .jpeg, or .png using an online converter. We recommend using Convertio: HERE